Your privacy is important to us. This privacy statement explains what personal data CarLadies Ltd collects from you, through our interactions with you and through our products, and how we use that data.
CarLadies collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you add your details to CarLadies website or provide us with the details we require to facilitate your vehicle purchase or administer your finance application. We do obtain some data from how you interact with our products by online, for example, using technologies like cookies, we may also obtain some data from third parties.
CarLadies uses the data we collect to operate our business and provide you the products we offer, which includes using data to improve our products and personalise your experiences. We also may use the data to communicate with you, for example, informing you about your purchases and product information.
We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested. We also share data with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to maintain the security of our products; and to protect the rights or property of CarLadies.
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure.
When your Personal Information is no longer required we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of six years
When making an enquiry or purchase from CarLadies you will have chosen how and when we can contact you. You can review and change this at any time by advising us in the change in your preferences. Your records will then be updated. You may access the Personal Information that we hold about you and to update and/or correct it subject to certain exceptions. If you wish to access your Personal Information please contact us in writing.
CarLadies will not charge any fee for your access request but may charge an administration fee for providing a copy of your Personal Information. We may require identification before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that it is accurate, complete and up-to-date. If you find that the information that we have is not up-to-date of is inaccurate please advise us as soon as practicable so that we can update our records and ensure we can continue to provide quality services to you.
CarLadies Ltd is an appointed representative of MK Car Solutions who are authorised and regulated by the Financial Conduct Authority, FRN: 631188. All finance is subject to status and income. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.
It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact CarLadies Ltd at Unit 2b, Cowm Top Business Park, Cown Top Lane, Rochdale, OL11 2QA. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk