Complaints Procedure

At CarLadies we pride ourselves with providing excellent quality and service.

In the unlikely event that you wish to complain we are committed to resolving complaints effectively and as quickly as possible. Please put your complaint in writing to customerservice@carladies.co.uk

We will acknowledge your complaint and carry out a detailed investigation with the aim of resolving the matter to your complete satisfaction. Please note that we have 8 weeks to respond to you with a final decision, although we will keep in contact with you during this time to update you with the progress of our investigation.

If you are not satisfied with our response, or if for any reason the complaint is not resolved after 8 weeks, you may refer the complaint to:

The Financial Ombudsman Service, Exchange Tower, London E14 9SR Telephone 0300 1239123

Or email complaint.info@financial-ombudsman.org.uk

Our final response will:

The cost of credit overall may be higher for this type of facility. We are a credit broker not a lender.

7.9% APR Representative Click here for an example